1. OUR COMMITMENT TO PRIVACY

Your privacy is important to us and maintaining your trust is one of our highest priorities. This Privacy Policy provides you with a description of how we collect and use data relating to or identifying individuals (“Personal Data”). We also provide information on privacy rights, how to exercise these rights and how to contact us with any questions.

2. DATA COLLECTION AND USE

2.1 When visiting our websites, our web servers temporarily record technical details of the device used to access our websites, such as the browser type used, the operating system installed and device settings. In addition, we record your IP address and, if you have accessed our websites from a device such as a mobile telephone, the Unique Device Identifier of your device. Further, our Web server collects certain data that is automatically transmitted by your web browser. This data includes: The name of your Internet service provider. The address of the website from which you have visited our site. The sub-pages of our website you visit. The date, time and length of your visit.

2.2 When you subscribe to our eNewsletter, we collect your name, contact details, gender, and any other information should you wish to provide to us for more customized service on best fit products.

2.3 When you submit anything through our Enquiry Form, we store your contact details for the purposes of following up and answering your questions.

2.4 When you contact our Customer Service Team, we may record the details of the interaction in order to trace your inquiry and better serve your needs.

3. USAGE OF DATA

We use your data to enable you to visit our websites and to create anonymous usage statistics based on the automatically transmitted data, which enable us to track the use of our websites and to tailor them to your needs. We are always seeking to understand more about our customers in order to offer the best products and customer experience. We use information about you to tailor your view of the Site, to make it more interesting and relevant in respect of the products and offers on view.

We are committed to protecting our customer's privacy. When you submit anything through our Enquiry Form, your personal data and transaction info are kept confidential.

4. DATA RETENTION PERIOD (2 YEARS)

Based on the Personal Data Protection Act (PDPA) of Thailand, your personal data may be transferred to and processed in countries outside your country of residence, including where our servers or third-party service providers operate. When we transfer personal data internationally, we implement appropriate safeguards in compliance with applicable laws, such as standard contractual clauses or Privacy Shield certification.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, accidental loss, or damage. These measures include encryption, access controls, regular security assessments, and staff training. However, no internet transmission is ever completely secure, so we cannot guarantee absolute security.

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website with a new effective date, and, where appropriate, sending you a notification via email before the changes take effect.

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

We may share your personal data with:

4.1 Analytics providers (as described in our Cookies section)

4.2 Legal authorities when required by law

4.3 Business partners with your consent

We require all third parties to respect the security of your data and treat it in accordance with applicable law.

5. COOKIES

5.1 We may use cookies when you visit our website to help customize the site and improve your experience. Cookies used to recognize repeat visitors to the Site. We use these cookies to record your IP address, browsing history, the pages you have visited, and your settings and preferences each time you visit the Site.

5.2 Cookies make it possible to identify you as a specific customer and to store your personal preferences when using our website and your technical information. The main benefit for you is that you do not have to enter the information contained in the cookies every time you visit our website. If, however, you enter personal information on our website, this may be associated with the data stored in the cookies. Operators of other websites have no access to these files.

5.3 We use Google Analytics on our websites. This is a web analysis service offered by Google Inc. that enables the collection of detailed statistics on website traffic and its sources. We use Google Analytics solely for statistical purposes, such as in order to track how many users have clicked on a particular item of product information. Google Analytics is based on cookies and records information about your use of our websites including your IP address. To prevent users from being identified by their IP addresses, we use a specialized code to ensure that your IP address is recorded solely in a truncated (and therefore anonymous) form. It is no longer possible to identify individual users with this truncated IP address. The information recorded by Google Analytics is transmitted to Google Inc. based in the United States. Google is self-certified under the Privacy Shield to provide an adequate protection of your personal data under EU law. You can prevent that data from being collected and transferred to Google Inc. by downloading and installing the plug-in available at the following link: tools.google.com/dlpage/gaoptout.

5.4 The default settings of most browsers enable the acceptance of cookies. In your browser settings, you can completely disable the use of cookies, prevent the placement of certain cookies or asked to be notified every time a request is made to place a cookie. For more information about these settings, please refer to the "Help" section of your browser. It is possible to disable your cookies or delete existing cookies on your computer. Please note that if you disable your cookies, it is possible that certain areas of the websites will not work properly. For example, the login function on your customer account is based on cookies.

For questions or concerns about this Privacy Policy or our data practices, please contact us at: info@theredcarbon.com